Sign-in Guide

Follow this guide to sign in to the Istari Digital Platform.

Sign in with email — new device or browser

1. Open your company's Istari Digital URL in Google Chrome. Contact your IT administrator if you don't know the URL.
2. Enter the email address you used to sign up.
3. Click Next and enter your password.
4. Enter the 2FA code from your authenticator app before it expires.
5. You are now signed in.

Sign in with email — existing device

1. Open your company's Istari Digital URL in Google Chrome.
2. Select your existing account from the home screen.
3. Enter the 2FA code from your authenticator app.
4. You are now signed in.

Sign in with Google SSO

1. Open your company's Istari Digital URL in Google Chrome.
2. Click the Google button.
3. Enter your Google email and password, then confirm Google 2-Step Verification.
4. Enter the 2FA code from your authenticator app.
5. You are now signed in.

You don't have access to Istari yet

This page appears when your sign-in worked but you cannot use Istari yet. One sentence below the heading gives the reason:

Message	What it means
"Your sign-in worked, but no account is registered for you here."	Istari has no account for the address you signed in with. See the causes below the table.
"Your account has been suspended."	An administrator suspended your account.
"Your tenant has been suspended."	An administrator suspended the tenant you belong to.
"Your account could not be matched to a registered user."	Istari could not match your sign-in to a registered person.
"Your account is registered but belongs to no tenant yet."	You have an account, but nobody has added you to a tenant.

"No account is registered for you here" has these causes:

• You signed in with a different address from the one your administrator added. Sign in again with exactly that address.
• Your sign-in provider has not verified the address. Verify it there, then sign in again.
• Nobody has added you yet. Ask your administrator.
• Your account is not in the group of accounts linked to your tenant at your sign-in provider. Ask your administrator.

Below the reason, the page says Contact your administrator and shows a contact when your installation names one. The page offers only Sign out.

1. Tell your administrator which message you see. Each message has a different fix.
2. Once your administrator has fixed the cause, sign out and sign in again.

FAQ

• I forgot my password. Use the Reset password guide to recover access.
• What is an authentication code? A time-sensitive code from your authenticator app that verifies your identity. It refreshes every 30 seconds.
• What devices support the authenticator app? iOS and Android phones, and compatible desktop platforms.